Technical Writer - Europe (60%, Fully Remote)

Key Responsibilities

 

• Own the Documentation Process: Take full ownership of the end-to-end documentation lifecycle, from planning and content creation to review, approval, and publication.

• Create and Edit Technical Documentation: Write, edit, and maintain comprehensive user manuals, product documentation, and helper texts to ensure users have clear and accurate information.

• Develop Instructional Materials: Design clear and concise step-by-step instructions for users, incorporating screenshots, diagrams, and videos when necessary to enhance understanding.

• Update Learning Materials: Regularly update internal and external learning materials to ensure all teams know how to use the solution effectively.

• Update and Revise Existing Documents: Regularly update existing documentation to reflect new features, improvements, or changes in the products.

• Ensure Consistency and Clarity: Review documents for consistency in style, tone, and terminology to ensure clarity for diverse audiences.

• Manage Version Control: Track document versions and revisions to maintain accurate historical records and ensure the latest information is always available.

• Develop Help Systems: Build and maintain user-facing help systems, FAQs, and troubleshooting guides to assist users in resolving issues independently.

• Prepare Release Notes: Write detailed internal and external release notes for software updates highlighting new features, bug fixes, and changes.

• Conduct Usability Testing: Collaborate with QA teams to test documentation for accuracy and ease of use, incorporating feedback for continuous improvement.